Shipping & Delivery

Dispatch During Promotions and Sale Periods

Due to the high volume of orders during sales and promotional periods, order dispatch may take a little longer than usual. Please allow extra time for dispatch. We’re doing everything we can to get your order to you quickly.

Thank you for your understanding.

WHAT ARE MY DELIVERY OPTIONS WITHIN AUSTRALIA?

All orders are sent via Express Shipping with Australia Post. Delivery timeframes are estimates only and exclude any processing time at our facilities.

All orders are shipped from Melbourne, Australia.

Order Processing

During public holidays or peak promotional periods, processing times may take slightly longer. We kindly thank you for your patience during these busy times.

For more information on delivery timeframes, please visit the Australia Post website.

Authority To Leave

All orders are sent with authority to leave. You can track and manage your delivery, including redirection options, via your MyPost account on the Australia Post website or app.

SHIPPING INTERNATIONALLY

Where We Ship To

We currently ship to the following destinations:
Australia, New Zealand, United Kingdom, Ireland, Singapore, Canada, Hong Kong, United Arab Emirates, Fiji, Papua New Guinea, Japan, South Africa, Spain, Italy, France, Germany, Netherlands, Philippines and Norfolk Island.

Why can’t I order delivery to the United States right now?

Due to Australia Post suspending its parcel services to the United States, we are temporarily unable to ship orders to US addresses. We know this is disappointing, and we’re keeping a close eye on updates from Australia Post.

When will shipping to the US resume?

At this stage, we don’t have a confirmed date.

What are my options in the meantime?

You can still shop with us if you’re sending to an Australian address, or consider using a forwarding service based in Australia (please check with your chosen provider for their latest operating status).

International Shipping Information

All international orders are sent via Australia Post Express Courier International.

We do not deliver to international PO Box addresses.

All prices are displayed and charged in Australian Dollars (AUD).

Prices do not include overseas customs duties, foreign taxes, or additional fees. These are the responsibility of the customer. Please check with your local customs office for more information.

Delivery Timeframes

If your order has not arrived within this timeframe, please contact the shipping company using your provided tracking number.

Parcels may be delayed due to international customs processing, and additional customs taxes or duties may apply.

Busy Periods

During public holidays or peak promotional periods, order processing times may take slightly longer. We appreciate your patience during these busy times.

Can My Order Be Redirected To A Different Address?

You can redirect your order via your MyPost account on the Australia Post website or app once you receive your tracking number.

WHAT SHOULD I DO IF MY ORDER HAS NOT ARRIVED YET?

If your order has not arrived within the allocated time, please contact the shipping company, using the reference number supplied to you.

Please note: During busy sale periods, you may experience a delay in receiving your order.

CAN I TRACK MY ORDER?

Yes, your order can be tracked. On the day your order is dispatched we’ll send you an email which will include a tracking number so you can follow your order through to delivery.

IS DELIVERY TO PO BOXES AVAILABLE?

We do deliver to Australian PO BOX addresses, for more info visit solararue.com.

HOW LONG WILL AN INTERNATIONAL ORDER TAKE TO ARRIVE?

Please note: During any public holidays or peak promotional times on our website, the processing time of orders can take slightly longer & we kindly request your patience during these busy periods.

WHAT IS AUTHORITY TO LEAVE (ATL)?

All orders have authority to leave in a safe place. You can track and manage the delivery of your parcel i.e redirection via your MyPost account on the Australia Post website or app.

You will receive confirmation that your order has been delivered from Australia Post.